Refund policy
We will gladly assist with refunds and exchanges of purchases made on our site within 60 days of the original purchase date.
To return your order, make a note whether an exchange or refund is desired. Either enclose your receipt or make a note of the order number and name used to place the order online.
Address your package to Once in a Blue Moose, take it to your local post office, and pay to return your order:
Our return address is:
Once in a Blue Moose1041 W. 25th Avenue
Anchorage, AK 99503
Is Something Damaged?
If your item(s) arrived damaged, you may return it for a refund or exchange if it was purchased from onceinabluemoose.com. Email pictures of your damaged item to order@onceinabluemoose.com or call us at toll-free (888) 490-1898 so that we may assist in issuing your refund or exchange.
We will evaluate on a case-by-case basis whether the item should be thrown out or sent back. We will reimburse you for the full amount of return shipping for any damaged items that need to be sent back to us.
Exchanges
We accept any unworn, unwashed, and undamaged full-priced items for exchange within 60 days of the original purchase date.
To exchange items, follow the steps above for returning an order and make a note of what size, or item, you would like to exchange for.
Please contact us at order@onceinabluemoose.com or call us at toll-free (888) 490-1898 so that we can verify we have the size or item you want to exchange for in stock and set it on hold for you in our shipping warehouse.
You are responsible for paying the postage to ship returns or exchange item(s) back to us, but we will fully cover the cost of shipping a different size or item back to you.
Non-returnable Items
- Perishable goods (such as food, sweets, coffee, tea, etc.) cannot be returned once they have been opened.
- Personal care goods (such as lip balms, soaps, salves, and other beauty products) cannot be returned once they have been opened.
Please get in touch if you have questions or concerns about your specific item.
How Will Your Refund be Credited?
All refunds will be credited to your original form of payment.
Processing Time
Once we receive your email, call, or returned item(s), we will process your request. For refunds, please allow 7 to 10 business days for the refund to appear on your credit card statement.
Questions?
If you have questions about a return or exchange, you can contact us at order@onceinabluemoose.com or by phone at (907) 276-2141 or toll-free (888) 490-1898.